1. Data Controller
Panalo Max operates the platform available at panalomax.net and acts as the data controller for personal information collected through this website. As data controller, Panalo Max determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
If you have questions about this Privacy Policy, about how Panalo Max processes your personal data, or if you wish to exercise your rights as a data subject, you may contact Panalo Max through the support email address provided at the end of this policy.
This Privacy Policy applies to all users of the Panalo Max platform, including registered account holders and visitors who browse the website without creating an account. By accessing or using the Panalo Max platform, you acknowledge that you have read and understood this policy.
2. Information We Collect
Panalo Max collects personal data that you provide directly and data that is generated automatically through your use of the platform. The categories of information collected include:
Information you provide:
- Full legal name, date of birth, and residential address in the Philippines
- Valid email address and mobile number
- Identity verification documents when requested (such as a government-issued ID)
- Payment information including your chosen method (GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard) and relevant account identifiers
- Communications you send to Panalo Max support, including records of your requests and responses
- Self-exclusion or responsible gaming preferences you choose to record
Information collected automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, features used, session duration, and navigation patterns within the Panalo Max platform
- Transaction data including deposit amounts in Philippine pesos (₱), withdrawal requests, game activity, and promotion participation records
- Cookie and tracking technology data as described in the Cookies section of this policy
Panalo Max collects only what is necessary to operate the platform, comply with legal obligations, and provide the services you have requested. You are not required to provide optional information, but failing to provide mandatory information may prevent registration or the use of certain features.
3. How We Use Your Data
Panalo Max uses the personal data it collects for the following purposes:
- Account registration and management: To create and maintain your Panalo Max account, verify your identity, and enable secure login and access.
- Payment processing: To handle deposits and withdrawals in Philippine pesos (₱) through supported payment methods, and to maintain accurate transaction records.
- Platform operation: To provide access to games including roulette, slots, online casino, sabong, card games, and volleyball betting, and to personalise your experience based on your activity.
- Promotions and communications: To deliver promotions you are eligible for and to send account-related communications such as transaction confirmations, security alerts, and policy updates. Marketing communications are sent only where permitted by applicable law.
- Regulatory compliance: To meet obligations under Philippine law, including anti-money laundering requirements, responsible gaming obligations, and responses to lawful requests from regulators or law enforcement.
- Security and fraud prevention: To detect and investigate suspicious activity, protect the integrity of the platform, and prevent prohibited conduct as defined in the Panalo Max Terms and Conditions.
- Platform improvement: To analyse usage patterns and improve the functionality, accessibility, and content of the Panalo Max platform.
Panalo Max does not use your personal data to make fully automated decisions that produce significant legal effects on you without human involvement.
4. Legal Basis for Processing
Panalo Max processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:
- Consent: Where you have given clear and informed consent to a specific processing activity, such as the use of certain cookies or the receipt of promotional communications.
- Contractual necessity: Where processing is necessary to perform the contract between you and Panalo Max — including account registration, game access, and payment processing.
- Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering, tax, and licensing requirements.
- Legitimate interests: Where Panalo Max has a legitimate business interest that does not override your rights and freedoms — such as fraud prevention, platform security, and internal analytics used to improve the service.
Where consent is the legal basis, you may withdraw your consent at any time by contacting the Panalo Max support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
5. Sharing Your Personal Data
Panalo Max does not sell your personal data to third parties. We may share your information with carefully selected third parties only in the following circumstances:
- Payment processors and financial institutions: To facilitate deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, as selected by you.
- Identity and age verification providers: To confirm that you meet the eligibility requirements for Panalo Max, including the minimum age of 21 years.
- Platform and technology service providers: Companies that assist with hosting, data storage, analytics, customer support tools, and security monitoring, all of which are required to protect your data under confidentiality agreements.
- Regulatory and law enforcement authorities: Where Panalo Max is legally required to disclose information to Philippine regulators, anti-money laundering authorities, or law enforcement agencies pursuant to a lawful order or obligation.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of the Panalo Max business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
All third-party service providers used by Panalo Max are contractually required to handle your personal data securely and only for the purposes for which it was shared. Panalo Max remains responsible for ensuring that your data is treated in accordance with this Privacy Policy.
6. Cookies and Tracking Technologies
Panalo Max uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use the site. Cookies are small text files stored on your device when you visit the Panalo Max website. They allow the platform to recognise your browser, remember your preferences, and improve your experience across visits.
The types of cookies used by Panalo Max include:
- Strictly necessary cookies: Required for basic platform functionality such as login sessions, security checks, and navigation. These cannot be disabled without affecting the core operation of the site.
- Functional cookies: Remember your preferences and settings to provide a more personalised experience, such as your language or region settings.
- Analytics cookies: Collect aggregate data about how visitors use the Panalo Max platform, helping us identify areas for improvement. This data is anonymised where possible.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Panalo Max platform. Where cookies require your consent, Panalo Max will request it before placing those cookies on your device.
7. Data Security
Panalo Max applies technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include access controls, encryption for sensitive data in transit, regular security reviews, and staff awareness of data protection responsibilities.
While Panalo Max takes these precautions seriously, no digital platform can guarantee absolute security. You also have a role to play in protecting your personal data by keeping your Panalo Max login credentials confidential, using a strong and unique password, logging out after each session, and avoiding account access on devices you do not trust.
If Panalo Max becomes aware of a data breach that poses a risk to your rights and freedoms, we will notify the relevant Philippine authorities and, where required, affected users in accordance with applicable data breach notification requirements.
If you believe your Panalo Max account has been accessed without your permission, contact the support team immediately. Change your password right away and do not continue using an account you suspect has been compromised.
8. Retention Periods
Panalo Max retains your personal data for as long as your account remains active, or as long as necessary to fulfil the purposes described in this Privacy Policy. Key retention factors include:
- Account records are retained for the duration of your account and for a defined period following account closure, in line with Philippine anti-money laundering and record-keeping obligations.
- Transaction records, including deposit and withdrawal history in PHP, are retained for the minimum periods required by applicable Philippine financial regulations.
- Communication records are retained for customer service, dispute resolution, and regulatory compliance purposes.
- Data collected for analytics purposes is anonymised or aggregated where retention extends beyond the immediate operational need.
When personal data is no longer needed, Panalo Max will delete or anonymise it in a secure manner. If you request deletion of your personal data before the applicable retention period has expired, Panalo Max may be unable to delete certain records that it is legally required to retain.
9. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by Panalo Max. You can exercise these rights by contacting the support team using the email address shown in the Contact section of this policy.
Right to Access
You have the right to request a copy of the personal data Panalo Max holds about you and to receive information about how it is processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
Right to Erasure
You may request that Panalo Max delete your personal data where it is no longer necessary, subject to legal retention obligations.
Right to Object
You may object to processing carried out on the basis of legitimate interests, including direct marketing, where your situation justifies doing so.
Right to Portability
Where technically feasible, you may request that personal data you provided to Panalo Max be returned to you or transferred in a commonly used format.
Right to Withdraw Consent
Where Panalo Max processes your data based on your consent, you may withdraw that consent at any time without affecting earlier processing.
To submit a data subject request, contact Panalo Max at support@panalomax.net. Panalo Max will respond within the timeframe required under Philippine law. Identity verification may be required before processing your request.
10. Minors
The Panalo Max platform is strictly intended for eligible adults aged 21 years and above. Panalo Max does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the Panalo Max platform under any circumstances.
If Panalo Max becomes aware that personal data has been collected from a person under the minimum age, that account will be closed and the data will be deleted or anonymised in accordance with applicable law. If you believe a minor has created a Panalo Max account, please notify the support team immediately so that appropriate action can be taken.
11. Changes to This Privacy Policy
Panalo Max may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised effective date. For material changes that significantly affect your rights or the way your data is processed, Panalo Max will provide additional notice through your registered contact details where practicable.
It is your responsibility to review this Privacy Policy periodically. Continued use of the Panalo Max platform after an updated policy has been published constitutes your acceptance of the revised version. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure through the support team.
12. Contact Us
If you have questions about this Privacy Policy, about how Panalo Max processes your personal data, or if you wish to exercise any of your rights as a data subject, please contact us using the following details:
- Email: support@panalomax.net
- Platform: panalomax.net
Panalo Max aims to respond to all data subject requests and privacy enquiries within the timeframe required under the Data Privacy Act of 2012 and its implementing rules. To help us process your request efficiently, please provide your registered name, email address, and a clear description of your enquiry or request.
If you are not satisfied with Panalo Max's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
